Your Questions, Answered
Find answers to common questions about our services, what to expect during your visit, insurance, and more.
Can't find your answer? We're here to help.
First Visit & General
What should I expect during my first visit?
Your first visit typically lasts 30-60 minutes and includes a comprehensive health history review, physical assessment, and discussion of your symptoms and goals. Our providers will create a personalized treatment plan tailored to your needs.
Do I need a referral to schedule an appointment?
No, you do not need a referral to schedule an appointment with us. You can call our Morehead office at (606) 462-3100 or Olive Hill at (606) 225-4443, or book online through our website.
What should I wear to my appointment?
We recommend wearing comfortable, loose-fitting clothing that allows for easy movement. Avoid restrictive clothing like tight jeans or dresses. If needed, we have gowns available.
How long do appointments typically last?
Initial consultations last approximately 30-60 minutes. Follow-up visits are typically 15-30 minutes depending on the treatments being performed.
Do you offer walk-in care?
Yes, our Olive Hill location offers walk-in care for non-emergency needs including minor illnesses, rapid testing, sutures, wound care, and more. Call (606) 225-4443 for current availability.
Insurance & Payment
What insurance plans do you accept?
We accept most major insurance plans including Medicare, Medicaid, and many commercial insurers. We recommend calling our office to verify your specific coverage before your first visit.
Do you offer payment plans?
We currently do not offer payment plans or third-party financing. However, we offer competitive self-pay rates and can provide upfront pricing for all services.
What if I don't have insurance?
We welcome patients without insurance and offer competitive self-pay rates. We also provide a Good Faith Estimate for all services as required by law.
How much does a typical visit cost?
Costs vary depending on the services provided. We'll always discuss costs upfront before any treatment and can provide pricing estimates when you call to schedule.
Occupational Therapy
What is Occupational Therapy?
Occupational Therapy (OT) helps people of all ages participate in daily activities that matter most to them. This includes self-care, work, school, and leisure activities. Our OT, Hallie Sparks, OTR/L, works with patients to develop skills and adapt activities to support independence.
Who can benefit from Occupational Therapy?
OT benefits people of all ages with various conditions including autism spectrum disorder, developmental delays, sensory processing difficulties, concussion recovery, geriatric balance issues, and emotional regulation challenges.
Where is Occupational Therapy available?
Occupational Therapy services with Hallie Sparks, OTR/L are available at our Olive Hill location. Contact us at (606) 225-4443 to schedule an evaluation.
How long are OT sessions?
Sessions typically last 30-60 minutes, depending on the patient's needs and treatment goals. Session frequency varies based on individual treatment plans.
SoftWave & Advanced Therapies
What is SoftWave Therapy?
SoftWave Therapy uses acoustic waves to stimulate the body's natural healing processes. It's FDA-cleared and effective for treating chronic pain, tendon injuries, and promoting tissue regeneration without surgery or medication.
Does SoftWave Therapy hurt?
Most patients describe the sensation as mildly uncomfortable but tolerable. The intensity can be adjusted based on your comfort level. Treatments typically last 10-15 minutes. Our motto is 'Feel it to heal it.'
How does IV Hydration work?
IV Hydration delivers fluids, vitamins, minerals, and nutrients directly into your bloodstream, bypassing the digestive system for rapid absorption. This provides faster, more effective results compared to oral supplements.
What is Red Light Therapy?
Red Light Therapy uses specific wavelengths of light to stimulate cellular repair and regeneration. It's effective for skin health, pain relief, muscle recovery, and overall wellness. Sessions are relaxing and non-invasive.
Telehealth & Convenience
Do you offer telehealth appointments?
Yes, we offer secure telehealth visits for consultations, follow-ups, and certain services. This allows you to receive care from the comfort of your home when appropriate.
What services require in-person visits?
Physical therapies like SoftWave, Red Light Therapy, and IV Hydration require in-person visits. Many consultations, follow-ups, and educational sessions can be done via telehealth.
How do I schedule a telehealth appointment?
Call either of our locations to schedule a telehealth visit. Morehead: (606) 462-3100, Olive Hill: (606) 225-4443. We'll send you a secure link before your appointment.
Still Have Questions?
Our team is happy to answer any questions you may have. Contact us today or schedule a consultation to learn more about how we can help.